Returns & Refunds
Can I return a product?
Yes. We accept returns within 30 days of delivery for unused, unopened products in their original packaging. Opened items cannot be returned unless they are defective or damaged upon arrival.
How do I get a refund?
Once we receive and inspect your return, we'll notify you of approval. Approved refunds are processed within 5–7 business days to your original payment method.
My order arrived damaged — what do I do?
Contact us within 48 hours of delivery at info@innovacapita.com with photos of the damage. We'll arrange a replacement or full refund at no cost to you.
Are sale items refundable?
No. Sale items and gift cards are non-refundable.
How do I start a return?
Email us at info@innovacapita.com before sending any items back and we'll guide you through the process.
Shipping
How long does processing take?
Orders are processed within 1–3 business days.
Do you offer free shipping?
Yes! We offer free standard shipping on all domestic US orders. Delivery takes 3–7 business days. Expedited options are available at checkout.
Do you ship internationally?
Yes, we ship to 23 countries. International delivery takes 7–21 business days. Please note that import duties and taxes are the customer's responsibility.
Will I get a tracking number?
Yes. A tracking number will be sent to your email once your order ships.
Still have questions?
Reach out to us at info@innovacapita.com — we're happy to help!